Frequently Asked Questions
Everything you need to know about your JAKI London shopping experience.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an Express Shipping option which ensures your items arrive within 1-2 business days.
What is the JAKI London return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days. Duties and taxes are calculated at checkout for most regions.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' via Klarna.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.